Privacy Policy

Greatwealth Growth ("we", "our", "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and store your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. Who we are

Greatwealth Growth Pty Ltd (ABN 66 667 166 752, ACN 667 166 752).

2. What personal information we collect

We may collect personal information including but not limited to:

• Full name and contact details (email, phone, address)
• Financial information relevant to your home loan enquiry (income, expenses, assets, liabilities, deposit, property value)
• Loan purpose and property status
• Any additional information you choose to provide in your message
• Website usage information after cookie consent, such as page path, event type, referrer host, campaign parameters, and browser user agent

3. How we collect personal information

We collect personal information directly from you when you:

• Submit an enquiry via our website contact form
• Communicate with us by phone, email, or in person
• Submit a consultation request via our website contact form
• Accept our website cookie banner and continue using the website

4. Website analytics, cookies, and admin access

We use first-party website analytics to understand page views, enquiry form starts, form submissions, and campaign performance. Analytics events are only sent after you accept cookies. Admin pages are excluded from public website analytics.

The analytics system uses random visitor and session cookies. The server stores HMAC hashes of those identifiers, not the raw cookie values. We do not sell analytics data to third parties. Raw analytics events may be retained for up to 24 months, with daily and monthly summary data used for longer-term reporting.

Authorised administrators may access a protected dashboard to review consultation requests and website analytics. Admin access is controlled by Microsoft login and role assignment. Administrative actions such as sign-in, sign-out, and viewing request details may be logged for security and accountability.

5. Why we collect your personal information

We collect your personal information to:

• Respond to your enquiry and provide our mortgage broking services
• Help you compare suitable home loan options from our panel of lenders
• Communicate with you about your home loan journey
• Operate, secure, and improve our website and consultation workflow
• Send you helpful home loan tips and updates, if you have opted in
• Comply with our legal and regulatory obligations

6. Who we share your information with

We may share your personal information with:

• Lenders and credit providers, as necessary to assist with your home loan application
• Our CRM system (Mercury Nexus) for client and opportunity management
• Service providers who assist us in operating our business (subject to confidentiality obligations)
• Regulatory bodies where required by law

We do not sell your personal information to third parties.

7. Marketing consent

With your consent, we may send you helpful home loan tips and updates. You can opt out of marketing communications at any time by contacting us. Your marketing consent is optional and does not affect our ability to respond to your enquiry.

8. How we store and protect your information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Personal information is stored securely in our CRM system and email platforms, with access limited to authorised personnel.

9. Access and correction

You may request access to the personal information we hold about you and ask us to correct it if it is inaccurate. To do so, please contact us using the details below.

10. Complaints

If you believe your privacy has been breached, please contact us. We take privacy complaints seriously and will respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Contact us